Release Notes 9.3 April 2020

Release Window: Tuesday April 20, 1:00 PM

Expected Downtime: 3 Hours

Note: Non-Crisis Care users will have a shorter down time. The longer downtime is to allow the iDialogs team do to initial configuration of Crisis Care functionality after the initial release is complete.

Additional Information about Patients and Providers

Friends and Family

The friends and family information will be available for both viewing and editing. This will be visible to triage staff in the Patient Detail section.

PPE Information

When scheduling care requests, an alert will appear if the patient visit requires PPE (personal protective equipment against COVID-19 or other pathogens). This will be visible to triage staff and field staff.

DNR Status

Alerts will also appear when scheduling care requests related to the patient’s code status. The status can be DNRCC (Do Not Resuscitate Comfort Care) or DNRCC-A (Do Not Resuscitate- Comfort Care Arrest). This information will be visible to triage staff and to field staff.

FYI Fields

Patient and Provider FYIs will also be available, including:

  • Insects

  • Dogs/Cats

  • Fall Risk

  • Additional Precautions

  • Medications

  • Other FYIs

The FYIs will pop up for the triage staff when the patient/provider is being scheduled.


Company and Team Information

  • The Company and Team information is now available to be displayed on boards.


Bug Fixes

The average for the mileage saved metric will be corrected. It was previously showing too large a number.

Workflow for Crisis Care

This is the first release that incorporated the crisis care workflow, including:

  • A designated board for monitoring crisis care requests

  • Ability to create a crisis care request. Triage staff will designate a request as crisis care by initiating the Care Request from the Crisis Care boards. At that point, they will be able to fill out specific information unique to the Crisis Care process, as shown.


  • Ability to assign a crisis care provider to the request. CareRoutr will understand which providers are specifically designated as crisis care providers. The travel time is computed from the provider’s primary address.

  • Triage staff will be able to create multiple provider appointments from one care request. This will allow all three shifts of a Crisis Care request to be scheduled at once.

  • Providers will not be notified of their assignments until the triage staff selects the option to publish them.


  • A map preset to view crisis care requests only